Graphic provided by Planemasters
Infographic Provided By La Piana Consulting
As online shopping becomes more and more common throughout the world, consumers’ expectations of order fulfillment continue to rise. How often have you purchased a product on Amazon simply because you knew it’d show up within two days due to prime delivery? Alternatively, how often have you strayed away from smaller businesses’ products because they have longer expected shipping times? As customers come to expect their order fulfillment times to decrease, more and more companies are continuing to struggle to meet these demands.
In order fulfillment, there is an end phase known as Last Mile Delivery. This is when a purchased product moves from its fulfillment center or fulfillment hub to the final point of sale. As mentioned previously, for many companies without the same capabilities as Amazon, this phase is not as fleshed out. As such, it has become a critical problem for these companies and in many cases has led to a decrease in online sales.
Has the pandemic forced your employees to primary work from home? Regardless of the scope of your business, it’s likely that there are at least a good majority of your employees working remotely. As a result of COVID-19, a number of organizations have opted into working remotely full time. But, believe it or not, full-time remote work was on the rise even prior to the pandemic. Research done by Global Workplace Analytics indicates that between 2005 and 2018, the number of remote employees had increased by nearly 175%. Rather than the pandemic forcing managers’ and business owners’ hands, what was truly driving this increase were the benefits associated with full-time remote employees. Now while there are a great number of positive effects that come as a result of remote work, there is also inherent risk that must be considered when allowing employees to transition to remote work.
If you have a retail business of any kind, chances are you fall into one of two categories —a brick-and-mortar business that expanded into e-commerce, or an e-commerce business that expanded into brick-and-mortar.
Either way, the challenge to providing a superb customer experience is to recognize what works in your original setting will not necessarily work in the new one. Online shopping and in-store shopping are fundamentally different experiences.
For instance, in-store shopping is a social activity; online shopping is a solitary activity. Some customers enjoy in-store shopping because they like being social; hence, the store design should make browsing pleasant and customer service help easily available. Some customers enjoy shopping online because they’re in a hurry or really don’t enjoy rubbing elbows with other shoppers; hence, the e-commerce website should maximize efficiency and speed.
Do you use a VPN for your business? Do your employees? A VPN can help provide privacy from hackers, snooping and surveillance but they are not foolproof. In fact, VPNs can present security risks you may not have considered.
The strength and reliability of the VPN you may use is especially critical in today’s climate, in which numerous employees are working remotely. That trend is likely to remain strong, and remote staff may be accessing VPNs that can put your company’s data in jeopardy.
Here’s a closer look at some of the common risks that VPNs can present to you and your business.
Encryption helps keep data private and secure. If your VPN has poorly configured encryption, however, hackers may be able to intercept your data, and access it by decrypting using brute force or other techniques. To combat this, a VPN must have strong encryption.