Announcing a Calculator to Help Businesses Assess Return on Speech Analytics Investment

By Gregg Troyanowski

There is now a speech analytics calculator for businesses to help them determine achievable return on investment with CallMiner .  On June 6, 2017 platform provider of speech and customer engagement analytics, CallMiner, announced the launch of their online calculator to do just that.

Deployment of speech analytics to improve contact center compliance and performance is a growing trend.  According to a recent Aberdeen Report, over sixty percent of United States based contact centers have not utilized a speech analytics solution.  Some may be challenged to quantify return on the initial cost for the solution.  This is an important step to gaining approval for the investment.  CallMiner has developed the ROI Calculator which helps companies quantify return on initial investment speech analytics can have on reaching and exceeding their goals.

Users of the CallMiner ROI calculator just add their own labor and call inputs or use averages which are provided.  Then users do the same for each are of potential improvement – contact center efficiency (repeat call, call deflection and talk-offs, silence, first call resolution, average call time), quality assurance, agent and customer churn, compliance risk, and revenue through sales and collections.  The tool calculates the ROI instantly for each impact area and the total ROI as well.

CallMiner ROI calculator presents a compelling view of the possible business outcomes as a result of deploying a speech analytics solution.  There are many CallMiner Eureka customer success stories.  These customers have shared the results they’ve achieved with CallMiner Eureka, and the calculator combines the knowledge to help buyers learn the potential value they could get from their investment in the product.

About Gregg Troyanowski

Gregg Troyanowski is president of Promero, Inc.  Founded in 2001, Promero is a leading customer care -call center software expert.  Promero provides valuable insight to customers when selecting a call center technology platform. Promero supports companies of any size or industry and addresses strategic, operational and technological issues always with the focus of providing a solution that is right for the client’s business.  Promero is an authorized managed service hosting provider and reseller of the world’s best in class solutions including Oracle, Aspect, Interactive Intelligence Vocalcom, Five9, CallMiner Speech Analytics, Salesforce, Pipkins, and Riverstar.  Promero’s client list includes companies on Fortune’s Most Admired Companies list.  If your business is considering an application enhancement, replacement or in need of technical support, please contact Promero for a free, no obligation consultation.