PRO BUSINESS SOLUTION

If every organization around the world shares the same ideology in the fact that ‘time is money,’ then most of these organizations would agree that wasting time is inevitably wasting money. Unfortunately, as many business owners or managers have come to realize, there is a lot of time that is wasted in the office. Of the major contributions to the amount of wasted time in the workplace, cell phone usage is definitely atop the list. Other minor wastes of time include gossiping, browsing the internet and even those few extra minutes of lunch breaks spent in the break room. Though perhaps the most impactful cause of wasted time in the office definitely comes from IT-related issues.

Accountability. It’s more than a buzzword. It’s a value that can play a powerful role not only in one’s career but in the overall success of your business, whether you’re an owner or a manager. The fact is that accountability can help spur your employees to higher levels of productivity as well as heightened satisfaction with their jobs, which can help boost your company’s bottom line and help you continue to grow. Here’s a closer look at this value and how to develop and promote it.

Recent research shows that the ability to hold employees accountable should be within managers’ authority. Yet four in five managers say they have “limited to no” ability to successfully hold others accountable. Nine in 10 employees agree that their companies need to prioritize the ability to hold staff accountable in an effective way.

As recent pandemic restrictions have challenged businesses, one function has become imperative in maintaining success: customer communication management. Whether your organization is primarily B2B or B2C focused, the means in which you communicate with your customers is important. As the customer preference for online communication has increased over the past year, organizations have been challenged to meet these expectations with a fully realized customer communication management strategy. For many customers who conduct their business online, they’ve been pleased with the advancements many organizations have made in regards to communicating with their customers online.