Your telephone is an important communications tool so love it or hate it, you need to know how to use it properly if you want to present a good business image. Develop your company’s phone protocol and see to it that all those who will be using the telephone on your business premises are trained in proper telephone etiquette. If you are operating a home business and you have small children, teach them that the business phone is for business calls only and they are not to answer it. Letting your child take calls may seem cute but it is likely to be seen as unprofessional and does not project a good image. Establishing the proper tone of voice immediately identifies your business style. A pleasant greeting should be standard company policy.
An abrupt or rushed telephone manner does not project a positive image about your business. Smile while talking on the phone and your voice will always sound friendly and warm. Try it; you can’t sound grumpy or unpleasant if you are smiling. Business calls are not for social chit chat; they should be short and to the point. Some pleasantries are nice, but if you are calling someone,